Privacy policy
Last updated: May 2026
This Privacy Policy explains how Dulwich Dyslexia collects, uses, stores, and protects personal information.
This policy distinguishes between:
- Information collected through the website; and
- Information collected as part of professional dyslexia assessment and educational support services.
1. Who We Are
Dulwich Dyslexia is an independent dyslexia assessment and educational support service based in London, United Kingdom.
Services may include:
- Dyslexia assessments for children and adults
- Educational consultations
- Access arrangements testing
- Dyslexia awareness training
- Study skills support
- School and workplace support services
For the purposes of UK data protection law, Dulwich Dyslexia is the data controller for the personal information described in this policy.
2. Website Privacy
Information Collected Through the Website
When you visit the website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time spent on pages
- Referral source
- Cookies and analytics data
If you contact us through a contact form or by email, we may also collect:
- Your name
- Email address
- Telephone number
- Information you choose to provide
Website Analytics and Cookies
The website may use:
- Google Analytics
- Essential website cookies
- Security and performance monitoring tools
These technologies help improve website functionality and understand how visitors use the site.
You can control cookies through your browser settings.
Website Contact Forms
Information submitted through website forms is used only to:
- Respond to enquiries
- Arrange appointments
- Provide requested information
- Manage services
Website enquiries are not used for marketing unless you have specifically requested this.
Website Security
Reasonable technical and organisational measures are used to help protect website data. However, no internet transmission can ever be guaranteed completely secure.
3. Professional Dyslexia Assessment Services
Nature of the Information Collected
As part of providing dyslexia assessments and educational support services, Dulwich Dyslexia may collect and process sensitive personal information.
This may include:
- Full names
- Addresses
- Dates of birth
- Educational history
- School reports
- Medical or developmental history relevant to learning
- Assessment notes and scores
- Diagnostic reports
- Recommendations for support arrangements
- Correspondence with schools, colleges, universities, employers, or parents (where appropriate)
For children, information is usually provided by parents, guardians, schools, or teachers.
Special Category Data
Dyslexia assessments frequently involve processing information classified as “special category data” under UK GDPR.
This may include information relating to:
- Neurodevelopmental differences
- Learning difficulties
- Educational needs
- Health-related background information relevant to assessment
This information is processed only where necessary to provide professional assessment services.
Legal Basis for Processing
Personal information is processed under one or more of the following lawful bases:
- Consent
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
- Provision of health or educational support services
Special category data is processed only where UK GDPR permits this, including for educational assessment and support purposes.
Confidentiality
Assessment information and reports are treated confidentially.
Reports will normally only be shared:
- With the client
- With parents or guardians (for children)
- With schools, colleges, universities, employers, or other professionals where permission has been given
Information will not normally be disclosed to third parties without consent unless there is:
- A safeguarding concern
- A legal obligation
- A serious risk of harm
Storage and Retention
Assessment records and reports may be stored securely in:
- Encrypted digital systems
- Password-protected computers
- Secure cloud storage
- Locked physical storage (where paper records exist)
Records are retained only for as long as reasonably necessary for professional, legal, safeguarding, insurance, and regulatory purposes.
Email and Electronic Communication
Email communication is convenient but cannot be guaranteed completely secure.
Clients should avoid sending highly sensitive information by unsecured email unless they are comfortable doing so.
4. Children’s Privacy
Where assessments involve children, parents or legal guardians are normally responsible for providing consent and relevant information.
Reasonable steps are taken to ensure information relating to children is handled appropriately and securely.
5. Your Rights
Under UK data protection law, you may have rights including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion in certain circumstances
- The right to restrict processing
- The right to object to certain processing
- The right to data portability
- The right to withdraw consent where processing relies on consent
Some rights may be limited where records must be retained for legal, safeguarding, insurance, or professional reasons.
6. Data Sharing
Personal information is not sold to third parties.
Limited sharing may occur with trusted service providers where necessary to operate the business, such as:
- Secure cloud storage providers
- Email providers
- Website hosting providers
- Payment processors
These providers are expected to handle information securely and lawfully.
7. External Links
The website may contain links to third-party websites. Dulwich Dyslexia is not responsible for the privacy practices or content of external sites.
8. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, or business practices.
The latest version will always be available on the website.
9. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Dulwich Dyslexia
London, United Kingdom
Website: Dulwich Dyslexia
You also have the right to contact the UK Information Commissioner’s Office (ICO):