Terms of service

Terms of Service

Last Updated: June 2026

1. Introduction

Welcome to Dulwich Dyslexia ("we", "us", "our").

These Terms of Service govern your use of our website and the professional services we provide, including dyslexia assessments, consultations, training, and related educational services.

By accessing our website or booking an assessment or other service, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. About Us

Dulwich Dyslexia is an independent specialist assessment practice based in South East London providing:

  • Diagnostic assessments for dyslexia and specific learning difficulties (SpLDs)

  • Screening assessments

  • Consultation services

  • Dyslexia awareness training

  • Educational support and advice

Our services are provided by appropriately qualified and professionally accredited practitioners.

3. Website Use

You may use this website for lawful purposes only.

You agree not to:

  • Use the website in any way that breaches applicable laws or regulations.

  • Attempt to gain unauthorised access to the website or its systems.

  • Introduce malicious software or code.

  • Copy, reproduce, or distribute website content without permission.

We reserve the right to suspend or terminate access to the website where misuse is identified.

4. Professional Services

Nature of Assessments

A dyslexia assessment is an educational assessment based on professional observations, interviews, background information, and standardised testing.

While we aim to provide accurate and evidence-based assessments, no assessment can guarantee a particular diagnosis or outcome.

A diagnosis of dyslexia or another specific learning difficulty is based on the professional judgement of the assessor and the evidence available at the time of assessment.

Recommendations

Assessment reports may contain recommendations for educational institutions, employers, training providers, or other organisations.

Implementation of any recommendation remains at the discretion of the relevant organisation, subject to its legal obligations and internal policies.

We cannot guarantee that any school, university, employer, examination board, funding body, or other organisation will adopt or implement our recommendations.

5. Booking and Payment

Booking

Bookings are confirmed once:

  • An appointment has been agreed; and

  • Any required deposit or payment has been received.

Fees

Current fees are displayed on our website or provided directly to you before booking.

We reserve the right to amend fees for future bookings.

Payment

Payment must be made by the method specified at the time of booking.

Reports may be withheld until full payment has been received.

6. Cancellation and Rescheduling

By the Client

If you need to cancel or reschedule an appointment, please notify us as soon as possible.

Unless otherwise agreed:

  • More than 7 days' notice: no cancellation fee.

  • Between 48 hours and 7 days' notice: up to 50% of the assessment fee may be retained.

  • Less than 48 hours' notice: the full assessment fee may be payable.

We may waive cancellation fees in cases of illness, emergencies, or exceptional circumstances at our discretion.

By Dulwich Dyslexia

We reserve the right to rearrange appointments due to illness, emergencies, technical issues, or circumstances beyond our reasonable control.

Where possible, we will provide reasonable notice and offer an alternative appointment.

7. Online Assessments

Where online assessments are offered:

  • You are responsible for providing a suitable internet connection.

  • You are responsible for ensuring that your device, microphone, camera, and software are functioning correctly.

  • You should ensure that the assessment takes place in a quiet and private environment.

Technical interruptions may occasionally occur. We will make reasonable efforts to complete the assessment or rearrange any affected session.

8. Children Under 18

Where an assessment is carried out for a child:

  • The booking must be made by a parent, guardian, or person with legal parental responsibility.

  • The person making the booking confirms that they have authority to consent to the assessment.

  • We may request information from schools, teachers, or other professionals where appropriate and where consent has been provided.

9. Reports and Intellectual Property

Assessment reports remain the intellectual property of Dulwich Dyslexia.

Clients are granted a perpetual, non-exclusive licence to:

  • Use the report for personal purposes;

  • Share the report with schools, colleges, universities, employers, examination boards, healthcare professionals, and support providers.

Reports may not be:

  • Altered or edited;

  • Published commercially;

  • Reproduced in part in a misleading manner.

Any reproduction should preserve the report in its entirety.

10. Confidentiality

We treat client information as confidential and will only disclose information:

  • With your consent;

  • Where required by law;

  • Where safeguarding concerns arise;

  • Where disclosure is necessary to protect an individual from serious harm.

Further information can be found in our Privacy Policy.

11. Data Protection

We process personal information in accordance with applicable UK data protection legislation, including:

  • The UK General Data Protection Regulation (UK GDPR); and

  • The Data Protection Act 2018.

Please refer to our Privacy Policy for detailed information about how your personal data is collected, used, stored, and protected.

12. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded under English law.

To the fullest extent permitted by law:

  • We shall not be liable for indirect or consequential losses.

  • We shall not be liable for decisions made by third parties based upon our reports or recommendations.

  • We shall not be liable for any loss arising from inaccurate information supplied to us by clients or third parties.

Our total liability arising from any assessment or service shall not exceed the amount paid for that service.

13. Website Availability

We make reasonable efforts to keep the website available and up to date.

However, we do not guarantee:

  • Continuous availability;

  • Freedom from errors;

  • Freedom from viruses or other harmful components.

Website content is provided for general information only and should not be relied upon as professional advice.

14. External Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, availability, or privacy practices of external websites.

15. Complaints

We aim to provide a professional and high-quality service.

If you are dissatisfied with any aspect of our service, please contact us in the first instance so that we can attempt to resolve the matter.

Formal complaints should be submitted in writing.

16. Changes to These Terms

We may update these Terms from time to time.

Any changes will be published on this page together with the revised "Last Updated" date.

Continued use of our website or services following publication of changes constitutes acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Details

Dulwich Dyslexia

Email: [Insert Email Address]

Telephone: [Insert Telephone Number]

Website: www.dulwichdyslexia.co.uk

South East London, United Kingdom